• Act as the primary technical point of contact for partners and customers during integration, launch, and go-live • Lead technical discovery, solution design, and implementation support • Guide partners through API usage, authentication, data models, and integration patterns • Own technical launch readiness and sign-off, ensuring performance, security, and scalability standards are met • Provide post-launch technical support for partner and customer accounts until a dedicated support team is established • Triage, troubleshoot, and resolve integration issues in collaboration with Product and Engineering • Identify recurring issues and translate them into product, platform, or documentation improvements • Serve as the technical translator between partners and internal teams • Deliver structured, actionable feedback to inform API roadmap, platform strategy, and developer experience • Partner closely with Product Partnerships and Product leadership on technical direction • Build and maintain technical launch playbooks, reference architectures, and integration patterns • Create and iterate on partner-facing technical documentation and enablement materials • Enable internal stakeholders with clear technical context and guidance • Design the Solutions Engineering function for Product Partnerships • Define role scope, engagement models, success metrics, and tooling • Establish best practices for a repeatable, scalable launch and integration motion • Hire, onboard, and mentor future Solutions Engineers as volume scales