• Create, refine, and maintain the User Stories/Requirements for a project, map the user stories to features, develop epics and features, define the acceptance criteria, and partner with the Product Owner for user story traceability and refinement • Maintain, manage, and refine a prioritized backlog in partnership with the Product Owner • Adhere to Agile principles and philosophies (Scrum or Kanban, as applicable) in fulfillment of the role. • Mentor and guide other team members on Agile best practices and analysis techniques & tools. • Foundational understanding of API technologies and data flows to translate technical jargon between the Product Owner, QA analysts, developers and the stakeholders of the business so that all partners are working towards a common goal. • Utilizes advanced critical/analytical thinking skills to identify process gaps and potential project risks, then uses problem solving skills to brainstorm solutions with the team. • Document business processes, functional specifications, non-functional specifications, and technical specifications. • Perform detailed data mapping and data modeling, as well as create network topology diagrams, and process flow diagrams. • Ensure compliance with all the audit requirements of the company. • Leads research and analysis to identify trends, patterns, and insights that support the product owner and stakeholders in the decision-making process. • Create complex SQL queries and help map the data elements as needed, collaborate with multiple stakeholders to elicit requirements and lead story estimation for data or application development projects. • Develop expertise in systems’ gap and impact analysis to eliminate product inefficiencies. • Remain up-to-date on current technology trends, software development life cycle methodologies and best practices. • Lead department initiatives with limited supervision. • Provide mentoring and training to junior team members. • Perform other duties as assigned.