Role Description

The Regional Operations Manager will be willing and capable to lead the team from a home office (remotely), be able to travel as needed, and successfully engage with IKC teammates and cross-functional teams within the market.

• Lead operational execution of new models of care for chronic kidney disease (CKD) Medicare Advantage (MA) patients for the RN role.
• Oversee the achievement of critical quality and performance measures, including STARs metrics such as hypertension and diabetes control, medication adherence, nephrologist visits, and optimal starts.
• Support RN hiring efforts and oversee onboarding of new RNs.
• Provide ongoing clinical guidance and training to RNs to improve understanding of CKD and commonly associated chronic conditions.
• Serve as key leader of clinical and operational strategy working with Sr. Director and clinical/operations leadership.
• Effectively manage Disease Management programs in designated market or geography.
• Review and analyze data to drive patient care outcomes in programs across the market.
• Build and manage effective relationships with internal and external clients.
• Provide clinical support to reporting Registered Nurse Case Managers; may provide direct nursing care as needed.
• Manage all teammate employment/HR activity such as payroll, PTO, hiring, onboarding duties, professional development, performance management, and disciplinary actions when necessary.
• Ensure compliance to all applicable regulations and DaVita policies.
• Monitor risk management and quality assurance compliance.
• Achieve quality and metric goals in Integrated Kidney Care programs.
• Coordinate activities with DaVita IKC management team, Regional Medical Directors, cross-functional departments, Registered Nurses, and others as needed.
• Evaluate processes to ensure cost effectiveness and reduce operational expenses.
• Implement initiatives and analyze impact to outcome expectations.
• Create and submit reports and analysis of teammate performance as needed.
• Travel required within the market; occasional travel outside the market.

Qualifications

• Minimum of 3-5 years’ management experience leading and managing teams required.
• Demonstrates experience managing to data driven outcomes and process improvement required.
• Strong communication on medical management, operational, and business-related issues.
• Minimum of 1-2 years’ experience in clinical nursing leadership highly preferred.
• Registered Nurse - RN.
• Current CPR certification required.
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required.
• Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required.

Benefits

• Competitive total rewards package, which includes a 401k match.
• Healthcare coverage.
• A broad range of other benefits.

Company Description

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements.