Digital Sales and Service Representative

SalesSalesFull TimeRemoteMid LevelTeam 1,001-5,000Since 1995H1B No SponsorCompany SiteLinkedIn

Location

North Carolina + 2 moreAll locations: North Carolina, Texas, Utah

Posted

1 day ago

Salary

$15 - $21 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

• Answer incoming chats (up to 3 at a time) • Consult customers on enhancing the value of their contact lens purchase • Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats • Provide top notch customer service in a fast-paced, dynamic environment • Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment • Maintain high performance metrics including revenue per call, quality, availability, and dependability • Live our company values: Big Hearted, Unconventional, Tenacious, Better Together

Job Requirements

  • High school diploma or equivalent experience
  • 2-3 years minimum customer service experience
  • Great typing skills (at least 40 words per minute) and technical proficiency
  • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
  • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
  • Positive, driven and solution-oriented mentality
  • Ability to show up to work on time and work your scheduled shift

Benefits

  • Amazing medical, dental, and vision coverage
  • 401(k) match
  • Free eye exams for your immediate family and dependents
  • Deep discounts on contact lenses, glasses lenses and glasses frames
  • Tuition reimbursement for eligible courses

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