Intelligence, insight and imagination - the power to change business education
Mortgage Customer Service Advocate
Location
United States
Posted
61 days ago
Salary
$35 - $40 / hour
Seniority
Senior
Job Description
Job Requirements
- Excellent analytical, verbal, and written communication skills; ability to communicate across multiple business areas and management levels.
- Outstanding attention to detail and strong organizational skills.
- Proficient with Microsoft 365 (Word, Outlook, and Excel).
- Ability to communicate with irate customers in a calm and professional manner.
- Ability to multi-task and work in a fast-paced environment.
- Ability to understand, remember, and apply oral and/or written instructions or other information.
- Ability to understand complex issues and to collaborate and explore alternative solutions.
- Ability to make decisions that have moderate to high impact on the immediate work unit.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to organize and prioritize own work schedule on a short-term basis (longer than one month).
- Ability to count, add, subtract, multiply, divide, record, balance, and check results for accuracy.
- Ability to compose letters, timelines, summaries, memoranda, and basic reports and communicate technical information orally.
- Ability to communicate with individuals utilizing a softphone; requires ability to hear and speak effectively.
- High school diploma required, Bachelor’s degree or equivalent work experience preferred.
- Three (3) to five (5) years’ related work experience in a legal customer complaint environment plus residential mortgage servicing experience is required.
- Must be able to work Pacific Standard business hours from 8:00am to 5:00pm PST.
Benefits
- Comprehensive healthcare plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Contributions to the community through Carrington Charitable Foundation.
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