Patterson Companies, Inc. logo
Patterson Companies, Inc.

#WeArePatterson. We strengthen the people who keep us and our animals healthy.

Support Specialist

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 5,001-10,000Since 1877H1B No SponsorCompany SiteLinkedIn

Location

Illinois

Posted

22 hours ago

Salary

$15 - $20 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

• Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment • Utilize all equipment and resources provided to perform the job at the highest proficiency • Meet or exceed department performance metrics • Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment • Communicate and escalate issues with customers, peers, and leadership effectively • Follow established department processes and procedures • Learn new required skillsets aligned with evolving business needs • Follow schedule in workforce system(s) utilizing proper time management procedures • Comply with Company and department policies and standards; performs other duties as assigned

Job Requirements

  • High School Diploma or Equivalent
  • 1 year Customer service experience
  • 1 year Experience with customer relationship management, point of sale, or similar systems with basic troubleshooting
  • 2 years Experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)
  • Associate's Degree (Preferred)
  • Technical certifications (Preferred)
  • 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting

Benefits

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program
  • 401(k) Match Retirement Savings Plan
  • Paid Time Off (PTO)
  • Holiday Pay & Floating Holidays
  • Volunteer Time Off (VTO)
  • Educational Assistance Program
  • Full Paid Parental and Adoption Leave
  • LifeWorks (Employee Assistance Program)
  • Patterson Perks Program

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