Call Center Representative

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 1,001-5,000Since 1975H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

59 days ago

Salary

$14 / hour

High SchoolEnglish

Job Description

• A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network. • Facilitates phone calls between deaf or hard of hearing individuals and hearing individuals.

Job Requirements

  • A minimum of a High School Diploma or equivalent
  • 18 years of age or older
  • Ability to type at 60 words per minute with minimal errors (to graduate training)
  • 45 words per minute with 90% accuracy to qualify for training
  • Excellent customer service experience and a relaxed/calm demeanor
  • Ability to work various schedules including weekdays, weekends, evenings, and holidays
  • Must be able to pass skill assessments administered by a local recruiter
  • Private and quiet office space with a closed door
  • Hard-wired internet connection via ethernet cable (cable provided by CSD)
  • High-speed internet connection (3.0 MG download; 1.2 MG upload)

Benefits

  • Opportunity to work from home
  • Starting wage of $14 per hour
  • Hiring for full and part-time positions
  • Eligible for salary increases twice a year
  • Paid time off (for all employees)
  • Remote Work Stipend
  • Employee Assistance Program (available immediately, no employee cost)
  • Employee rewards for good attendance and performance
  • Student loan forgiveness eligibility (due to non-profit status)
  • Downtime is YOUR time
  • No sales, no quotas, no tech support, no customer conflict de-escalation

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