• Respond to & lead assigned on-site escalations (planned & urgent) for critical deployments; coordinate with Support, Logistics, & Engineering. • Perform advanced triage, isolation, and stabilization of issues across RF, backhaul, & application paths; capture evidence & corrective actions. • Execute change plans and MOPs within maintenance windows; ensure rollback/validation steps are followed and recorded. • Partner with the Field Coordinator to plan travel, site access requirements, safety prerequisites, maintenance windows, and on-site logistics. • Provide timely status updates to the Field Coordinator & internal stakeholders; ensure required evidence & customer/provider sign-off is captured for closure. • Assist in developing and enabling the global service provider network: assess capability, deliver enablement sessions, and certify providers for Tier-1/Tier-2 tasks. • Create and iterate field playbooks (checklists, MOPs, safety/EHS notes) and short video/job aids for recurring tasks. • Review partner post-incident reports; drive preventive actions and share lessons learned broadly. • Produce crisp case notes, diagrams, and photos; contribute to the technical knowledge base. • Deliver targeted training to providers and customers (remote and on-site) based on observed gaps.