Cox Enterprises, a top media, communications, and automotive repair company, operates via three major divisions: Cox Media Group, Cox Communications, and Cox Au
Technical Customer Care Specialist II – HomeNet
Location
United States
Posted
5 days ago
Salary
$24 - $36 / hour
Seniority
Senior
Job Description
Job Requirements
- Minimum- High School Diploma/GED and 3 years’ experience in a related field
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field
- Ability to work flexible work hours/schedule
- Able to work independently and as a team to deliver on individual and business goals
- Strong problem-solving capabilities
- Strong technical troubleshooting skills
- Excellent communication skills (verbal and written)
- Strong interpersonal skills and attention to detail
- Preferred- Experience using XML to investigate and resolve complex customer issues by querying internal databases is strongly preferred
- Ability to write and interpret XML queries to identify trends, troubleshoot data discrepancies, and support root cause analysis is strongly preferred
- Strong analytical skills with the ability to translate XML query results into actionable recommendations for support and product teams is strongly preferred
- Displays strong dependability and reliability
- Ability to handle multiple competing priorities and deliver results in a fast-paced environment
- CRM case logging/Salesforce experience
- Experience with interaction distribution systems such as Genesys Pure Cloud.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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