The Senior Support Engineer will work in a customer-facing role dedicated to top-tier customers, ensuring seamless product experience and resolving technical issues through cross-functional collaboration. Main duties include taking end-to-end ownership of customer problems, communicating regularly via online tools and calls, and collaborating with various internal teams like Engineering and Product Management.

The role involves owning the reliability, performance, and stability of the electronic bond trading platform while leading real-time incident response and implementing permanent fixes. Responsibilities also include developing architectural understanding, enhancing monitoring, driving automation, and leading production deployments.

Provide technical support for elite customers ensuring seamless product experience.

The Second Level Customer Care Representative researches and resolves customer issues escalated from First Level Representatives, acting as a Subject Matter Expert for Hyphen applications. Responsibilities include utilizing SQL knowledge for issue resolution, internal reporting, data correction, and gathering customer requirements.