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Earnest

At Earnest, we empower you to take control of your career so you can empower students to take control of their finances.

Director of Collections Strategies

CollectionsCollectionsOtherRemoteLeadTeam 201-500Since 2013H1B SponsorCompany SiteLinkedIn

Location

California

Posted

4 days ago

Salary

Not specified

Seniority

Lead

10 yrs expEnglish

Job Description

• Build and lead our collections strategy across personal loans and student loan refinance, with an initial focus on standing up the personal loan program. • Design customer-first recovery strategies that improve performance across the full delinquency lifecycle, including pre-default. • Select and manage third-party vendors, driving clear performance expectations and accountability. • Use data, testing, and cross-functional partnership to build a compliant, scalable collections operation. • Shape the long-term model for collections, including where to leverage vendors versus build in-house capabilities.

Job Requirements

  • 10+ years of experience in consumer lending collections, servicing, or recoveries, with significant ownership of strategy and execution.
  • Deep knowledge of collections operations, compliance, and vendor management.
  • Track record of improving recovery outcomes while maintaining a strong customer experience.
  • Highly analytical and comfortable using data to guide decisions and optimize performance.
  • Strong cross-functional communicator who works effectively across Risk, Product, Operations, Legal, Compliance, and Data.

Benefits

  • Health, Dental, & Vision benefits plus savings plans
  • Mac computers + work-from-home stipend to set up your home office
  • Monthly internet and phone reimbursement
  • Employee Stock Purchase Plan
  • Restricted Stock Units (RSUs)
  • 401(k) plan to help you save for retirement plus a company match
  • Robust tuition reimbursement program
  • $1,000 travel perk on each Earnie-versary to anywhere in the world
  • Competitive days of annual PTO
  • Competitive parental leave

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