• Lead the design, implementation, and support of secure network infrastructure across healthcare RCM platforms • Manage and optimize Palo Alto Networks solutions including firewalls, Panorama, GlobalProtect, and threat prevention services • Ensure HIPAA-compliant network architecture and enforce security policies aligned with healthcare regulations • Collaborate with cybersecurity, compliance, and RCM application teams to ensure secure data transmission and system interoperability • Monitor network performance and proactively address latency, downtime, and security vulnerabilities affecting RCM workflows • Lead network incident response and root cause analysis for outages impacting revenue cycle operations • Provide technical leadership and mentorship to network engineers and support staff • Maintain documentation and change management processes in alignment with healthcare IT standards • Evaluate and implement network technologies that enhance scalability, security, and automation in RCM environments • Assist with implementation, and maintenance of Cisco Unified Communications (UC) systems (Call Manager, Unity Connection) and Five9 Contact Center solutions to ensure seamless communication