• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options • Helps patients understand their insurance options and make informed employment and insurance decisions • Alleviates stress that dialysis patients experience in navigating complicated insurance options and employment decisions • Conducts 100% telephonic patient insurance education while operating within established compliance parameters of the company • Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden • Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs • Completes insurance assessments/evaluations for patients to accurately document patient education sessions • Acts as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues and/or concerns • Builds and maintains relationships with field partners to ensure seamless patient support • Provides monthly reporting and analysis on key metrics related to patient education and advocacy