Engineer – Tier 2 & 3 Support
Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1971H1B SponsorCompany SiteLinkedIn
Location
Ohio
Posted
59 days ago
Salary
$94.9K - $149.2K / year
Bachelor Degree4 yrs expExperience acceptedEnglishGoogle Cloud PlatformJavaSpring BootSpring BootSQL
Job Description
• Provide Tier 2 and Tier 3 virtual support to the organization's end users
• Support software, hardware, warehouse technology, server, network, and enterprise systems issues
• Respond to escalated issues from the IT Service Center and Tier 2 Support
• Resolve user requests through discussions with users, coordination with internal and external resources
• Provide education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence
• Maintain support related documentation for certain end user platforms, monitors environments, responds to alerts, and addresses service outages
Job Requirements
- 4-8 years of experience, preferred
- Bachelor's degree in related field, or equivalent work experience, preferred
- Some experience in software development (preferably Java/SpringBoot)
- Querying SQL databases for research and support related functions
- Application monitoring and alerting (Dynatrace, GCP)
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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