This role involves supporting clients with hotel booking requests and providing accurate and timely travel information. Associates will also manage client communications and documentation while collaborating with the team for smooth service delivery.

The specialist will act as a billing liaison, responding to client queries via phone and email, resolving billing issues, and following up on returned claims to meet productivity goals. They will also collaborate with internal teams to troubleshoot client account issues and ensure proper use of health plan benefits.

The role involves assisting clients with finding and booking hotel stays that meet their specific needs, which includes answering questions regarding destinations, amenities, and pricing. Support must be provided in a friendly and professional manner throughout the entire booking process.

Assist clients in booking tailored travel components such as flights, accommodations, and vacation packages, while providing personalized recommendations based on a trusted supplier network. Responsibilities also include staying updated on industry trends and utilizing booking platforms to secure discounted rates and special offers for clients.