Role Description

This position is responsible for leading and managing all operational aspects of servicing and retaining clients. This position is also responsible for managing the transition of new business into MedImpact effectively, accurately, and timely. Ensures consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management and Renewal by leading and collaborating with their assigned client team, over 30 business units, and continually interacting with customers and consultants.

The Account Manager is ultimately accountable for ensuring consistent customer satisfaction, delivering successful projects, building, and maintaining solid business relationships and successfully executing the delivery of additional revenue to MedImpact. They are also responsible to ensure products, services and project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the life cycle of the client relationship.

This position works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Acts independently to determine methods and procedures on new assignments and may provide guidance to other support personnel.

What You Get To Do

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client.
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization.
• Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues.
• Actively leads members of the core client team in successfully meeting client needs and delivering flawless fundamentals during the business relationship management and renewal phases.
• Adheres to strict procedural and quality standards, including thorough and accurate documentation and claims analysis.
• Leads the implementation process for the onboarding of new business for existing clients.
• Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators.
• Effectively educates the client to MedImpact systems and processes.
• Manages the client and consultant in compliance with the client service agreement.
• Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups.
• Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences.
• Takes accountability for expeditious resolution of adjudication configuration issues identified during the implementation process.
• Completes special projects as assigned.
• Provide regular feedback to management team regarding client requirement status and business development opportunities.
• Proactively identify and recommend solutions for client and operational improvements.

Qualifications

• Level I: Bachelor's degree from four-year college or university or equivalent combination of education and experience.
• A minimum of two (2) years of account management or related client/customer service experience in a healthcare setting.
• A minimum of one (1) plus years’ proven and demonstrated experience with Project Management or Project Coordination.
• Level II: Bachelor's degree from four-year college or university or equivalent combination of education and experience.
• A minimum of four (4) years of account management or related client services experience.
• Level III: Bachelor's degree from four-year college or university or equivalent combination of education and experience.
• A minimum of six (6) years of account management or related client services experience.

Requirements

• Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
• Intermediate to advanced knowledge in Visio.
• Experience as a user of multiple business software applications is required.

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus