• This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. • Success is measured by net revenue retention and sustained multi-product adoption. • You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.