• Answer incoming calls/emails (both must be answered within 24 hours). • Schedule/reschedule patients’ appointments. • Manage patient onboarding and uploading patient information into the EHR. • Involve in patient enrollment. • Verify patient insurance coverage and eligibility. • Communicate with patients, insurance companies, and healthcare providers regarding eligibility and coverage. • Obtain pre-authorization. • Generate and submit medical insurance claims accurately and in a timely manner. • Review and appeal denied or rejected claims. • Follow up on unpaid claims and overdue balances. • Communicate with patients, insurance companies, and healthcare providers regarding billing inquiries and discrepancies. • Maintain up-to-date knowledge of medical billing regulations and coding guidelines. • Assist in resolving coding issues and billing disputes. • Collect payments (copays, coinsurance, etc.) • Maintain patient confidentiality and adhere to HIPAA regulations. • Communicate with insurance companies regarding Medical Records