Title: PT Office Specialist II (Passport Acceptance Agent)

Location: Anaheim United States

Salary: $23.99 - $30.62 Hourly

Job Type: Part Time

Job Number: 2026-00050

Department: City Clerk

Job Description:

The City of Anaheim's Office of the City Clerk is seeking a team-oriented Part Time Office Specialist II to serve as a Passport Acceptance Agent and provide administrative office support to the department. 

This is a part-time position averaging 30 hours per week.  A minimum number of hours is not guaranteed.   

The successful candidate will perform a range of administrative tasks related to the acceptance of U.S. Passport applications and ensure all materials needed to process the application meet the strict guidelines provided by the U.S. Department of State, National Passport Center, including but not limited to taking and processing passport photos, verifying U.S. citizenship documents, reviewing the application to verify all required information has been provided, collecting required passport fees, and administering the oath and witnessing the applicant's signature. Passport Agents are required to interpret federal policies related to the passport application process and to resolve customer issues within established policies; and re-certify yearly as a Passport Acceptance Agent.

Under general supervision, provide a wide variety of specialized and technical administrative and office support to management, professional, and supervisory staff; perform technical support work in the Office of the City Clerk; interact frequently with the public and provide information or direct questions and requests to the appropriate staff; and performs other related duties as assigned.

Bilingual proficiency (speak) in Spanish is required.

Qualified candidates will possess one (1) year of administrative support experience performing complex secretarial and administrative work.

Below are the main duties of a Part-Time Office Specialist II. You can review the full job description by clicking on this link.

• Act as a receptionist to the public, take and respond to a high volume of phone calls, screen inquiries, take messages, schedule appointments and answer questions requiring an understanding of policies and procedures of the work unit.
• Type, file, record, compute and maintain confidential and privileged information. Compose routine correspondence.
• Utilize modern office equipment, media, and computer applications specific to the assigned unit in order to input, maintain, retrieve, transfer, and communicate confidential and privileged information.
• Compose routine correspondence.
• Proofread materials for clerical accuracy and spelling.
• Maintain records of the unit concerning purchases, budget accounts and inventory; requisition office supplies.
• Transcribe cassette tapes of dictated correspondence, reports, interviews, legal documents, lists and related materials using modern office equipment and computer software.
• Maintain calendars and schedules of appointments, meetings, room use, equipment use and events.
• Perform related duties and responsibilities as required.

Experience: Performing varied journey-level clerical work. Knowledge of: Modern office procedures, practices, and equipment; personal computer hardware and software, including word processing, spreadsheet, and database programs; English usage, spelling, grammar and punctuation; basic math; and record keeping methods. Ability to: Keyboard at a net corrected speed of 40 words per minute from clear copy; learn to efficiently operate a computer terminal and use associated software; accurately transcribe recorded information into a readable format; effectively answer and process telephone calls; read, understand and apply moderately difficult materials; prepare accurate and clearly understood statistical reports; understand and carry out oral and written instructions; understand pertinent procedures and functions quickly and apply them without immediate supervision; maintain confidentiality; handle multiple priorities, organize workload, and meet strict deadlines; establish and maintain effective relationships with those contacted in the course of work; maintain professionalism, courtesy, and composure at all times, including stressful situations. For public contact positions, incumbents must have the ability to interact with a wide variety of clientele while retaining a professional work environment.License/Certification Required: Some work assignments may require possession of a valid California Class C driver's license. Environmental Conditions: Due to the nature of work assignments, the incumbent typically works in an office environment. However, some assignments may require the incumbent to visit outdoor or indoor field work sites to accomplish tasks.Physical Conditions: Due to the nature of work assignments, the incumbent must have the ability to speak clearly; hear conversation in person, over the telephone, and on tape recordings; vision to read written and typed materials; have manual dexterity to operate a variety of office equipment and a computer keyboard; and lift and carry items weighing up to 15 pounds. Some positions may require the physical ability to set-up rooms for meetings and/or training classes. 

IMPORTANT APPLICATION INFORMATION AND INSTRUCTION

This is a part-time position usually averaging 30 hours per week. A minimum number of hours is not guaranteed.

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Thursday, March 26, 2026, at 5:00 P.M. Applicants are encouraged to apply early as this recruitment may close at any time without notice. Applicants that apply after the first review are not guaranteed to be considered for this recruitment.

The selection process includes but is not limited to skills assessments and oral interview.

 

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

 

Candidates must be specific and complete in describing their qualifications for this position.  Failure to state all pertinent information may lead to elimination from consideration.  Stating "See Resume" is not an acceptable substitute for a completed application.  

 

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening).  The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer