• Monitor and maintain availability of identity platforms such as Microsoft Entra ID, Okta, and Active Directory • Process access requests, troubleshoot identity-related issues, and resolve incident tickets within SLA • Deploy and manage PAM solutions to secure administrative accounts and enforce least-privilege principles • Ensure adherence to internal security policies and regulatory requirements (e.g., SOX, GDPR) • Support automation initiatives for identity workflows and reporting • Work closely with IT, Security, and HR teams to align operational activities with business needs • Track system health, generate operational metrics, and maintain audit-ready documentation