Helping Companies Bring Joy to CX.
Delivery Platform Engineer
Location
California
Posted
3 days ago
Salary
$70.4K - $196.3K / year
Seniority
Senior
Job Description
Job Requirements
- Minimum 3-5 years of consulting experience in a cloud computing or telephony environment.
- Experience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is required - Applicants with experience deploying and/or managing Five9 Call Center solutions are preferred.
- Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow and Velocify) is preferred.
- Must be willing to travel up to 5-10% regionally with some national and international travel possible (valid passport required).
- Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
- Excellent verbal and written skills required.
- BA/BS or equivalent experience is required.
- Technical certifications are a plus.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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