Title: Account Solutions Manager

Location: FORT WAYNE Indiana US

Department: 0.25

Job Description: Description:

Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment.

Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.

This position is for U if you are a proactive, solution-oriented person, with high integrity, a knack for leadership, and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40 hrs/wk, with a schedule of:

Mon-Fri: 8:00am-5:00pm

Role

Responsible for the daily oversight of Account Solutions activities, including specialized areas such as bankruptcies, foreclosures and charged-off accounts, ensuring all processes comply with credit union policies and regulatory requirements. Assists in developing and implementing collection and loss mitigation procedures, monitors departmental performance, and manages day-to-day operations to support the credit union’s goals and objectives.

Major Duties and Responsibilities

50% Directs the Account Solutions team in managing negative accounts and specialized areas to ensure the credit union achieves established goals and objectives related to loss mitigation and member account recovery. Oversees the quality, accuracy, and timeliness of all processes within the department, taking proactive action to resolve issues and improve performance. Additionally, monitors incoming communications from branches and Member Support, ensuring all inquiries and Podium text messages are responded to promptly, accurately, and in alignment with the credit union’s service standards.

35% Handles all aspects of bankruptcies, including account review and follow-up; analyzes and responds to credit bureau disputes; prepares and maintains payment arrangements on charged-off accounts; files estate claims for deceased members; and reviews and processes settlement proposals in accordance with credit union policies and regulatory requirements. Keeps management apprised of all critical issues.

10% Acts as primary backup for Account Solutions Clerk. Performs other duties as assigned.

5% Processes monthly charge offs and sends appropriate notices.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union.

Requirements:

Knowledge and Skills

Experience

Two to Five years of similar or related experience, including time spent in preparatory positions.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 4-6 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise. This position has the ability to do work remotely.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.