Role Description

Wherefour’s Customer Success team is seeking a highly organized, operationally strong, and people-focused Senior Training Manager to lead our training and education programs. In this role, you will manage the Training team, oversee the continued development of the Wherefour Academy, and ensure customers and internal teams have the resources they need to successfully learn and adopt our platform. This role combines team leadership, program management, and hands-on training development, working closely with Customer Success, Product, and Marketing to continuously improve how customers learn and use Wherefour. Manufacturing experience is a strong and preferred qualifier for this role. Fully remote, open to applicants in the US.

What You’ll Do

• Leadership & Team Management
  • Manage and support the Training team, ensuring projects stay on track and priorities remain clear.
  • Follow up on deadlines and adjust schedules or priorities as needed.
  • Provide guidance, answer questions, and remove roadblocks for team members.
  • Conduct regular 1:1 meetings focused on project progress, planning, and professional development.
  • Recognize and celebrate great work across the Customer Success team.
• Training & Education Programs
  • Lead the development and continuous improvement of the Wherefour Academy and related training resources.
  • Identify training needs when new features are released and coordinate the creation or updating of training materials.
  • Oversee and conduct customer training sessions and educational programs.
  • Ensure training achievements and customer education milestones are completed and tracked.
  • Maintain training subscriptions and onboarding resources for new users.
  • Ensure customers have access to relevant sandboxes, materials, and learning content.
• Webinars & Educational Content
  • Manage the biweekly webinar program including scheduling, promotion, and recordings.
  • Coordinate with Marketing to promote educational events and training opportunities.
  • Oversee the creation and maintenance of documentation, guides, and learning resources.

Qualifications

• 3+ years of experience in training, customer education, enablement, or customer success roles within a SaaS company.
• Previous experience managing or mentoring team members.
• Undergraduate degree or equivalent experience.
• Experience developing educational resources such as webinars, documentation, or learning programs.
• Ability to demonstrate and explain software clearly and confidently.
• Access to a quiet remote workspace with reliable internet.

Bonus Points

• Experience managing an online learning platform or academy program.
• Familiarity with webinar platforms such as Demio.
• Experience with Zendesk or knowledge base platforms.
• Background in manufacturing operations or inventory software.
• Strong documentation and knowledge management skills.
• You enjoy building structured systems that help people learn.
• Sense of humor — we work hard and like to have fun doing it.