• Develop and maintain a deep understanding of our RCM/Clearinghouse capabilities to effectively respond to incoming customer inquiries across our single-channel support system • Resolve common support ticket inquiries in a timely manner. (Clearinghouse rejections, EDI Rules, ERA/EDI Application Help, etc) • Improve and advocate for customer experience by identifying opportunities to enhance our enrollment process and provided EDI/ERA support • Understand customer needs on a case by case basis to ensure a successful transition (NPI/TIN billing combinations, payer mix, unique billing rules) • Ensure ERA/EDI Enrollment Process is underway according to onboarding schedule • Provide customers with relevant enrollment paperwork and provide support if requested • Monitor accounts for rejections or issues specific to enrollment related items throughout the client's implementation