• Maintain and update the Campspot Knowledge Base, ensuring all product documentation is accurate, up-to-date, and easy to navigate. • Create new documentation, guides, and FAQs to support customers and internal teams. • Collaborate with product and support teams to proactively update resources based on software updates and customer feedback. • Manage and expand the Campspot Certification Program, empowering customers with deep product knowledge. • Develop training modules and assessments to certify users on Campspot software best practices. • Monitor certification progress and continuously enhance the program based on user feedback and industry trends. • Host routine webinars for park operators, providing valuable insights on product updates, new features, and best practices. • Create and manage engaging, interactive learning sessions or materials that drive customer success and satisfaction. • Manage and oversee Pendo as it relates to product learning and feature and educational information and announcements. • Work cross-functionally with marketing, product, and support teams to ensure training content aligns with Campspot’s evolving features. • Develop and maintain an internal training program for onboarding new hires and enhancing product knowledge among existing employees. • Collaborate with department leads to create tailored learning paths for different roles. • Organize regular training sessions, workshops, and refresher courses to keep teams up to date.