Role Description

The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority.

National General is looking for motivated early-career professionals and recent college graduates to launch a rewarding career as Claims Adjuster Trainees! This is a great opportunity to gain hands-on experience, build valuable skills, and grow within the insurance industry.

In this role, you’ll learn how to:

• Investigate automobile accidents
• Gather key information such as police reports and witness statements
• Verify coverage
• Help determine liability

You’ll play an important role in guiding customers through challenging situations with empathy and professionalism.

We’re looking for candidates in the Central Time Zone who are curious, detail-oriented, and organized, with the ability to adapt in a fast-paced environment. Strong communication skills, a willingness to handle difficult conversations, and an interest in problem-solving and investigative work will set you up for success.

If you’re looking to kickstart your career, make an impact, and develop skills that grow with you—this could be the perfect opportunity!

Qualifications

• Curious and detail-oriented
• Organized with the ability to adapt in a fast-paced environment
• Strong communication skills
• Willingness to handle difficult conversations
• Interest in problem-solving and investigative work

Requirements

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

Supervisory Responsibilities

This job does not have supervisory duties.

Skills

• Change Agility
• Collaboration
• Communication
• Conflict Resolution
• Customer Satisfaction
• Customer Service
• De-Escalation
• Detail-Oriented
• Investigative Thinking
• Multitasking
• Organizing

Compensation

Base compensation offered for this role is $22.84 – 29.57/hour and is based on experience and qualifications.