- Lead and manage LMS and Skillko implementations for new customers. - Lead and manage LMS upgrades for existing customers. - Develop a deep understanding of the LMS, including full customer setup processes. - Configure customer setups to align with their business needs and objectives. - Ensure accurate and timely completion of project milestones throughout the implementation lifecycle. - Collaborate with internal teams to facilitate system integrations and other implementation-related tasks. - Provide a seamless handoff to the Customer Success team post-implementation. - Engage with customers to drive successful implementations and foster positive relationships. - Maintain thorough documentation of all activities in the CRM, project management system, and other relevant systems. - Manage multiple implementation projects concurrently. **Competencies** - Adaptability – Ability to balance competing priorities and manage multiple projects in a fast-paced environment. - Customer-Centric Communication – Strong interpersonal, verbal, and written communication skills, with attention to detail and professionalism. - Collaboration – Ability to work effectively with internal teams to ensure successful customer outcomes. - Problem-Solving – Ability to actively listen to customers, patiently troubleshoot issues, and provide clear, articulate solutions. - Impact – Strong customer service mindset with the ability to resolve implementation challenges effectively. - Self-Motivation – Driven and proactive, with a strong sense of ownership and initiative.