• Join our team as Area Reservations Sales Manager and become one of the authors of our story • Lead the Reservations Sales team to consistently deliver exceptional performance, maximize revenue opportunities, and create seamless, personalized guest experiences • Inspire others, both guests and team members, to chart their ultimate journey • Oversee training and onboarding of other reservation sales associates • Achieve monthly individual & team conversion and revenue goals • Maintain accurate and relevant knowledge of all properties within the region including room types, experiences, rates, and property specific details • Pursue Outbound Revenue Opportunities through our lead management system • Primary contact for Travel Agent requests and emails • Ensure all requests and communication are replied to within Auberge Guidelines • Distribute information to the reservations team to ensure the team keeps current with all information • Ensure appropriate guest follow up takes place in a timely and proper fashion • Assist with group rooming lists or 3rd party reservations as needed • Maintain rate integrity in accordance with revenue management strategies • Communicates strategies to reservation sales associates in a timely manner • Attend and participate in weekly revenue meetings • Complete and distribute daily reservations production report • Create and maintain department scheduling and overview of timesheets • Complete month end reconciliations and travel agent commissions report • Maintain a standard of 80% or higher on shop calls • Assist in maximizing hotel room revenue and occupancy numbers • Participate in annual reservations sales training • Fulfill daily tasks on the Reservations Checklist • Answer all incoming calls in less than three rings in a professional and friendly demeanor following Hotel Call quality and brand standards