• Own Internal Reporting & Metrics • Serve as the single owner for Civitech’s internal reporting and business intelligence function • Define, document, and maintain core company metrics across revenue, operations, product usage, client success, and people operations • Ensure data accuracy, consistency, and trust across all executive and functional reporting • Build & Maintain Reporting Infrastructure • Design and maintain dashboards, reports, and data models used by leadership and functional teams • Partner with Operations, Finance, Product, and Client Success to align reporting with business goals • Improve and automate reporting workflows to reduce manual effort and increase reliability • Support Executive & Strategic Decision-Making • Produce regular executive-level reporting for the COO, CEO, and leadership team • Support planning cycles, forecasting, board materials, and operational reviews with clear data insights • Translate complex data into clear narratives and recommendations for non-technical audiences • Enable Functional Teams • Work with department leaders to understand their reporting needs and build tools that support accountability and performance • Help teams move from ad-hoc reporting toward standardized, self-service analytics where appropriate • Provide guidance on metric definitions, data interpretation, and analytical best practices • Data Governance & Quality • Establish and enforce standards for data definitions, documentation, and reporting hygiene • Identify gaps, inconsistencies, or risks in existing data pipelines and partner with technical teams to resolve them