Role Description

The Medical Records Support with Scheduling Assistant will focus primarily on supporting the medical records workflow, including:

• Verifying that required documentation is present (consents, NOMNC, etc.)
• Following up with clinicians for missing documentation (Emergency Plan, Medication List, Calendar, etc.)
• Preparing and sending Episode Summary Reports to physicians
• Reviewing Discharge Summary timelines and flagging documentation outside the 5-day window
• Monitoring unsuccessful fax reports and notifying the responsible staff
• Verifying physician PECOS enrollment and updating the EMR as needed
• Monitoring the Medical Records email inbox and routing documentation appropriately
• Assisting with mailing patient instruction sheets or amended consents when applicable

Secondary Responsibility – Scheduling Assistance (During Downtime):

• Helping review schedules in HCHB
• Assisting with filling open visits when needed
• Supporting schedule updates or adjustments
• Coordinating with clinicians regarding visit assignments

Medical records responsibilities will remain the primary priority, with scheduling support provided as time allows.

Scope Boundaries:

• The VA’s work will remain administrative in nature.
• The VA will verify that documentation is present and complete.
• The VA will follow up on missing documentation.
• The VA will route records and assist with documentation workflows.

The VA will not:

• Interpret clinical documentation or wound images.
• Make clinical or compliance decisions.
• Modify care plans or physician orders.

Qualifications

• Graduate of a 4-year course or a Bachelor’s degree
• Excellent English communication skills (written and verbal)
• Strong attention to detail, follow-through, and time management
• Ability to work independently while following structured processes and SOPs
• Familiarity with HomeCare HomeBase, Outlook, Google Workspace, Microsoft Office, Slack, and similar tools
• Willing to work an 8-hour graveyard shift - PH Time, aligned with U.S. business hours
• Stable internet connection and reliable computer equipment (with backup)
• Professional, coachable, and open to feedback and role reassignment as needed

Preferred (but not required):

• Prior experience as a Virtual Assistant supporting U.S.-based clients
• Experience in healthcare support, home care, recruitment, sales, scheduling, or operations
• Familiarity with CRMs, scheduling platforms, EMRs/EHRs, or productivity tools
• Ability to adapt across different support functions based on training and performance

Requirements

• This is an urgent hiring need.
• Qualified candidates who complete all application and assessment steps promptly may be contacted and processed on an accelerated timeline.

Benefits

• Competitive compensation package starting commensurate with experience and role alignment
• Paid training and structured onboarding
• Fully remote work setup, including a company-issued laptop and noise-canceling headset (subject to role and eligibility guidelines)
• HMO health coverage, subject to company eligibility requirements
• Performance-based annual salary increases
• Paid Time Off (PTO) to promote work-life balance and well-being
• Retention bonus for long-term team members
• Referral bonus program
• Performance bonuses and incentive programs are available upon reaching 6 months of tenure

ABS is intentional about building long-term professional partnerships, not short-term or gig-based arrangements.

Career & Compensation Growth

Team members who demonstrate consistent performance, reliability, and alignment with ABS standards may be eligible for compensation growth over time. Based on performance and role alignment, there is a strong potential to reach a monthly salary of up to ₱39,000 or more after one (1) year of continuous employment.

Note: Salary growth is performance-based and not guaranteed.

Why Join Ascension Business Solutions?

• You are not working alone—you are backed by a company.
• Clear SOPs, documentation, and escalation support.
• Long-term stability with role mobility and growth opportunities.
• Structured training, coaching, and performance management.
• Values-driven culture guided by Love, Support, and Excellence.

How to Apply

Complete the Application Form and include the following:

• Vocaroo introduction link
• Updated resume
• Device specifications screenshot
• Internet speed test result

⚠️This role is urgent. Early and complete applications will be prioritized. Incomplete applications may not be processed.

Location

Any, Any (Remote)

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

TBD