• Provide exemplary support to both applicants and clients across multiple platforms • Take a hands-one approach to provide excellent service and support • Handle high-volume calls and correspondence • Assist in managing group email accounts, as assigned, in a professional, courteous and timely manner • Address applicant and client needs with high-quality results • Exhibit exemplary customer service skills • Maintain relevant notes/documentation in applicant and organizational accounts • Data entry, as necessary, to update and maintain internal systems and records • Perform job functions with an upbeat and friendly attitude • Exercise excellent judgement in decision-making to routinely deliver exceptional support • Work with various departments internally, as necessary, to meet the needs of applicants and clients • Work as an effective team member, listening with others and contributing to the overall success of the Company • Perform other duties or projects as assigned.