• Support the operations of a residential utility energy efficiency program that provides financial incentives to eligible customers, ensuring a smooth delivery program and a positive customer experience. • Assist in maintaining program forecasts, dashboards, and performance data to ensure visibility in progress toward goals and to identify areas where adjustments may be needed. • Track, monitor, and report project status and key performance metrics accurately and in a timely manner to support both internal oversight and client reporting requirements. • Create and maintain reports and dashboards; identify opportunities for enhancements; track, monitor, and promote tool usage across the team. • Analyze program data to evaluate market potential and develop recommendations that support strategic decision-making. • Perform a variety of quality control checks to ensure the accuracy, consistency, and integrity of program data within tracking systems. • Provide day-to-day support to field staff and a network of participating subcontractors, including coordinating assignments, resolving operational questions, and ensuring adherence to program requirements. • Maintain proactive and professional communication with subcontractors, customers, and internal program teams; clarify program rules, troubleshoot participation barriers, and escalate issues as needed. • Gather and prioritize user requirements to support system enhancements, reporting improvements, and operational needs. • Contribute to process improvement efforts by identifying opportunities to enhance operational efficiency, customer experience, and quality control. • Manage projects and support client communication, collaborating closely with stakeholders, and influencing decisions to define acceptable solutions. • Maintain organized program documentation, records, and tracking systems to ensure data integrity and compliance with utility and regulatory requirements. • Perform other duties as assigned to support the successful execution of program operations and organizational goals.