• Drive discovery workshops with prospects and customers to demonstrate product capabilities and gather business requirements • Lead and participate in discovery analysis meetings with customers to understand current business processes • Serve as advocate for adherence to standards and best practice • Collaborate with sales team and project managers to define the roadmap and milestones for each project • Own the proposed solution on all assigned engagements, work closely with all team members and remain engaged with the client • Understand the capabilities of the delivery team and provide design guidance and support as needed • Work with customers and internal teams on infrastructure architecture support • Provide and/or develop detailed design specifications • Craft RFP responses, architecture diagrams, risk/assumption logs, and value articulation (ROI, timeline, cost drivers) • Exhibit excellent verbal and written communication skills; with flexibility to work in a fast-paced, process-oriented environment • Implement and configure Dynamics CRM/CE per customer requirements • Mentor teams on ALM: Azure DevOps repos, pipelines, solution segmentation, automated testing, and deployment gates • Assist in software upgrades, including importing data, configuring forms and designing dashboards • Design and write workflows to streamline business processes • Write process documentation, user acceptance testing scripts and user manuals • Test software, communicate with (and sometimes manage) offshore development staff • Train and support CRM end users.