Siena AI

Empathic AI customer service that's almost human.

Product Manager, AI Agent Deployment

Product ManagerProduct ManagerFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

59 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Own agent outcomes for strategic accounts end-to-end. • Deploy AI agents, drive automation rates, identify what's blocking progress, then build the platform fix • Work directly with enterprise CX leaders to design AI transformation roadmaps that you'll help execute • Turn deployment insights into platform capabilities that help every customer, not just the one you learned from • Build new agent capabilities that work seamlessly across platforms • Design evaluation systems that make our agents continuously smarter. QA suites, automated testing, performance monitoring • Run full launch cycles from internal testing to GA, including customer enablement • Demo your own products and co-sell alongside sales. You'll be known by name in our customer Slack communities

Job Requirements

  • 3+ years in PM, solutions engineering, implementation, TAM, customer success engineering, or product ops
  • Experience with technical products and enterprise customers
  • AI-native mindset. You live in Claude Code, Cursor, and max out your LLM limits
  • You can scope webhooks, OAuth flows, and complex integrations
  • You ship features, write docs, run demos, and measure what matters
  • You've lived the problems customers are trying to solve. You know what "great CX" looks like
  • You can diagnose whether problems are technical, operational, or stakeholder-related and prioritize accordingly
  • You are comfortable advising CX leaders on organizational design, process optimization, and transformation strategy
  • Ability to work in North American time zones is a must.

Benefits

  • Competitive salary, equity, flexible remote work
  • Premium AI tools (ChatGPT, Claude, Perplexity Pro, Cursor) plus quarterly budget for new tools
  • Clear growth pathways into deeper specialization or team leadership

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