Siena AI
Empathic AI customer service that's almost human.
Product Manager, AI Agent Deployment
Location
New York
Posted
59 days ago
Salary
Not specified
Bachelor Degree3 yrs expEnglish
Job Description
• Own agent outcomes for strategic accounts end-to-end.
• Deploy AI agents, drive automation rates, identify what's blocking progress, then build the platform fix
• Work directly with enterprise CX leaders to design AI transformation roadmaps that you'll help execute
• Turn deployment insights into platform capabilities that help every customer, not just the one you learned from
• Build new agent capabilities that work seamlessly across platforms
• Design evaluation systems that make our agents continuously smarter. QA suites, automated testing, performance monitoring
• Run full launch cycles from internal testing to GA, including customer enablement
• Demo your own products and co-sell alongside sales. You'll be known by name in our customer Slack communities
Job Requirements
- 3+ years in PM, solutions engineering, implementation, TAM, customer success engineering, or product ops
- Experience with technical products and enterprise customers
- AI-native mindset. You live in Claude Code, Cursor, and max out your LLM limits
- You can scope webhooks, OAuth flows, and complex integrations
- You ship features, write docs, run demos, and measure what matters
- You've lived the problems customers are trying to solve. You know what "great CX" looks like
- You can diagnose whether problems are technical, operational, or stakeholder-related and prioritize accordingly
- You are comfortable advising CX leaders on organizational design, process optimization, and transformation strategy
- Ability to work in North American time zones is a must.
Benefits
- Competitive salary, equity, flexible remote work
- Premium AI tools (ChatGPT, Claude, Perplexity Pro, Cursor) plus quarterly budget for new tools
- Clear growth pathways into deeper specialization or team leadership
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