AIR Communities

AIR Communities, a real estate investment trust, owns and operates best-in-class apartment communities across the U.S.

Community Operations Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

55 days ago

Salary

$65K - $75K / year

English

Job Description

• Provide field operations support across communities and execute key projects related to community setup, revenue generation, and customer experience improvements. • Act as a representative of operations and support the successful launch, stabilization, or improvement of assigned communities. • Enhance customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness. • Provide hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed. • Serve as a subject matter expert on operational policies and procedures, supporting community teams and central operations. • Assist with troubleshooting, resolving resident concerns, and training on-site teams. • Identify process improvements, support revenue initiatives, and share updates on project status and community performance.

Job Requirements

  • Ability to travel at least 75% of the time with easy access to large Airport.
  • Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
  • Experience in community operations, customer service, and leasing with a strong understanding of sales strategies and resident acquisition.
  • Highly organized with attention to detail and the ability to manage multiple priorities.
  • Strong communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving.
  • Technologically proficient with experience in property management systems and tools.
  • Demonstrated ability to support training efforts, and provide operational coverage as needed.
  • Understanding of financial processes, including budgets and variance review, is preferred.
  • A background in process improvement, community setup, or operations support is a plus.
  • Leadership or project management experience is highly desirable.

Benefits

  • 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
  • Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 401(k) plan with employer contribution.
  • Paid time off including vacation, sick time, and 12 holidays.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.

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