• Guide and assist customers in the seamless integration of our APIs into their web and mobile applications. • Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process. • Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions. • Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues. • Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers. • Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations. • Develop automation scripts for API testing, validation, and monitoring processes. • Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively. • Create and maintain comprehensive documentation to facilitate self-service support for customers. • Build strong, long-lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product. • Work closely with Customer Success Managers to onboard, retain and grow customers. • Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement.