Role Description

We are hiring an AI/ML Engineer to help manage, expand and oversee our rapidly growing portfolio of federal contracts.

As an AI/ML Engineer, you’ll help design, build, and deploy machine learning models that improve how Veterans interact with digital services like VA.gov. You’ll collaborate with product managers, data scientists, and engineering teams to support initiatives such as:

• Intelligent routing for support requests
• Personalized content delivery
• Anomaly detection
• Natural language processing for virtual agents

You’ll also play a key role in:

• Data preparation
• Model training
• Evaluation
• Performance monitoring

All work must align with VA’s security, privacy, and equity standards.

Qualifications

• 3–5 years of experience in applied machine learning, data science, or AI engineering roles
• Prompt engineering, agent orchestration, LLM evaluation, Python and backend API design
• DevOps experience (for custom backend deployment help)
• Proficiency in Python and ML libraries such as scikit-learn, TensorFlow, PyTorch, or Hugging Face Transformers
• Experience building and deploying ML models in production using tools like Docker, MLflow, or SageMaker
• Familiarity with data preprocessing, feature engineering, and working with structured and unstructured datasets
• Understanding of NLP techniques, including intent classification, entity recognition, or sentiment analysis
• Experience with Python, LangChain, LangGraph, and specific low-code platforms
• Strong grasp of model evaluation, explainability, and fairness (especially in public service contexts)
• Experience with either: Retool, Airtable integrations, Outsystems, Appian, n8n, Zapier, MS Power Automate
• Ability to translate user needs and operational data into ML solutions that enhance Veteran experience
• Excellent communication skills, including the ability to explain model behavior to non-technical stakeholders
• Bonus: Experience working with healthcare data, VA systems, or federal AI/ML environments
• Experience working in Agile development environments

Requirements

• Must be a US Citizen and able to work domestically
• Must be able to attain low-level security clearance

Education

• Bachelor’s degree

Benefits

• Fully remote
• Annual stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays