Beyond ticketing.

Client Services Operations Manager

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 51-200Since 2013H1B SponsorCompany Site LinkedIn

Location

United States

Posted

58 days ago

Salary

$80K - $100K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Stand up CS tooling, AI & automation, and workflows (HubSpot, Intercom, Notion, etc.). • Own tiering & SLA frameworks (design, recertification, reporting). • Build capacity & coverage models to inform hiring and resource allocation. • Develop scalable systems and templates for post-event reporting, case studies, and go-to-market enablement. • Drive data quality and documentation discipline across CS systems. • Act as the connective tissue between CS, Product, Sales, and Finance.

Job Requirements

3–6+ years in Client Service Ops, RevOps, BizOps, SalesOps or related operational roles ideally within SaaS or technology-enabled services organizations.
Deep passion for client experience and service excellence.
Strong systems thinker with hands-on ownership in HubSpot (or similar CRM), customer engagement tools (e.g. Intercom), and workflow automation platforms.
Proven ability to translate ambiguous problems into structured processes, playbooks, and measurable outcomes.
Data-fluent: Advanced Google Sheets/Excel, with exposure to BI platforms (exposure to Amazon Quicksight would be strongly preferred).
Comfortable working with executives and cross-functional leaders; can craft executive-ready presentations and narratives that influence strategy.
Builder’s mindset: you can balance tactical quick wins with long-term scalable design.