Role Description

We are looking for a Technical Product Operations Manager who is a detail-oriented operator thriving on turning messy processes into streamlined, scalable workflows. You should be technically curious, energized by solving operational puzzles, and able to communicate clearly across teams.

• Audit, document, and improve product, design, and documentation workflows, identifying bottlenecks and opportunities to scale.
• Execute workflow modernization initiatives using no-code/low-code tools (e.g., Zapier, n8n), driving adoption across teams.
• Serve as the primary administrator for product operations tools (e.g., Enterpret, Linear), ensuring data quality and consistent usage.
• Consolidate and operationalize product feedback across Sales, Support, and Customer Experience, generating actionable insights.
• Build and deploy Slack-based automation and AI tools to answer common product questions and reduce manual work.
• Establish and maintain operational rhythms for Product Managers, including backlog management and planning cadences.
• Improve documentation hygiene and discoverability across Notion and related systems, including archiving legacy content.
• Partner with Product, Design, and Docs leaders on cross-functional initiatives, planning, and communications.
• Support product reporting and executive updates by compiling metrics, insights, and operational data.

Qualifications

• 3+ years of experience in product operations, business operations, program management, or a similar operational role.
• Hands-on experience administering tools like Jira, Notion, Confluence, Asana, or similar workflow and documentation platforms.
• Familiarity with product feedback tools (e.g., Enterpret, Productboard, or similar) is a plus.
• Strong organizational skills with exceptional attention to detail.
• Clear written and verbal communication skills.
• Comfort with data—able to pull, organize, and present information effectively.
• Interest in AI tools and no-code platforms for automation (experience with Kapa.ai, Zapier, or similar is a plus).
• Proactive, self-directed, and comfortable operating with some ambiguity.
• A collaborative mindset and genuine desire to make teams more effective.

Requirements

• Starting salary for this role is $132k-$152k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• A professional development budget.

Company Description

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.