• Managing up to 50 field technician employees, and coordinate related composite service delivery • Receiving project input information from Sales and developing project plans and schedules • Identifying and allocating resources according to client needs (e.g., employees and equipment) • Recommending appropriate resources to implement cost-effective program, policies, procedures, and processes • Creating budgets and implementation plans, tracking financial and operational performance • Managing project kick-off events, both remotely and in person, depending on project demand • Conducting periodic site audits to assure safety, quality, and personnel policy compliance • Managing customer purchase order progression to assure projects are completed on time and within budget. • Designing appropriate reporting for both internal and external review of project results • Managing accurate and timely completion of all project reporting and documentation • Procuring materials and special tooling as required for service delivery • Acting as customer liaison for project progress and development of future business opportunities • Providing technical assistance to field workforce employees • Approving time-entry reports and billing for projects • Assisting in developing and defining service/product strategy and roadmap • Supporting sales efforts as an industry technical expert • Serving as a field operations leader and mentor to developing employees • Contributing to growth and implementation of training & development programs • Leading and managing field operations compliance with local, state, federal, client, and company policies, procedures, and guidelines • Engaging with executive leadership on a daily or weekly basis