• Serve as the primary technical owner of the Salesforce platform, including data model, security architecture, integrations, and overall system design • Design and maintain scalable, secure Salesforce solutions aligned with institutional priorities and long-term growth • Own platform governance, technical standards, and best practices • Lead hands-on configuration and customization, including: Custom objects, fields, page layouts, flows, validation rules, and permissions • Implement enhancements that improve operational efficiency, data integrity, and user experience • Partner with IT, data, and analytics teams to support integrations with enterprise systems (e.g., ERP, data platforms, marketing tools) • Ensure data quality, reporting accuracy, and appropriate data access across teams • Work closely with functional leaders to gather requirements and translate them into technical solutions • Ensure Salesforce configuration aligns with healthcare, nonprofit, and university compliance requirements (HIPAA, data privacy, security standards)