We are seeking a seasoned Manager of Performance Call Systems who understands the mechanics of outbound and inbound operations at scale and can architect the strategy, scripting, cadence, and performance systems that drive measurable profitability.

This role owns the operational framework behind a technology-enabled call center platform and is responsible for optimizing performance, improving unit economics, and building scalable systems that convert at a high level.

This is not a people management role, but a strategic operator who understands the flow of call center interactions and can translate that expertise into AI-forward inbound and outbound contact strategies.

 

If you are looking to work in a fun start-up culture where you can take your skills to the next level, keep on reading!

 

This position is remote (hybrid available if within commuting distance to Boulder, CO) and open to candidates living in the following locations:

Colorado, Florida, Illinois, Kansas, Michigan, Missouri, New Hampshire, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Virginia, Wyoming, Washington DC, and Puerto Rico

*Relocation assistance is not provided. Do not apply if you do not reside in one of the above locations unless you are already planning to relocate at your own expense.

A Day in the Life

Performance Architecture & Strategy

• Design inbound and outbound call strategies across campaigns and verticals
• Develop contact cadence frameworks (timing, sequencing, retry logic, pacing)
• Architect routing logic, escalation paths, and qualification flows
• Define monetization and conversion breakpoints within call journeys

Script & Conversion Optimization

• Build and refine high-converting call flows and conversation trees
• Optimize objection handling and qualification logic
• Lead structured testing (A/B frameworks, iteration cycles) to improve yield
• Identify opportunities to increase revenue per dial and revenue per contact

Metrics, Economics & Optimization

• Define and own core KPIs (RPC, conversion rate, revenue per dial, profit per call)
• Analyze performance data to identify drop-offs and optimization opportunities
• Improve contact rates, close rates, and overall unit economics
• Partner cross-functionally to enhance reporting, analytics, and system visibility

Systems & Scalability

• Develop scalable frameworks that support multi-campaign growth
• Document best practices and standard operating procedures
• Ensure compliance alignment across campaigns
• Continuously refine performance systems to increase efficiency and output

Here’s What You Need to Get Our Attention

• 3+ years in call center operations leadership (AI based call center experience preferred)
• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
• Previous experience managing outbound or blended call environments at scale
• Previous experience leveraging AI tools in call center operations (e.g., scripting, routing, QA, or automation) strongly preferred
• Deep understanding of dialer logic, pacing strategy, contact strategy, and QA systems
• Proven track record improving conversion rates and revenue performance
• Experience in performance marketing, lead generation, insurance, or financial services preferred
• Highly analytical, systems-oriented thinker
• Comfortable working closely with product, data, and engineering teams

Why This Role Matters/What Success Looks Like

• Revenue per dial and revenue per contact improve consistently
• Conversion rates increase through structured experimentation
• Call economics become predictable and optimized
• Scalable systems enable rapid deployment across new campaigns

Why You’ll Love Working Here

We believe great marketing starts with great people! — curious, collaborative, and hungry to grow. You’ll be part of a team that values initiative over hierarchy, creativity over convention, and learning over ego.

And if we haven’t convinced you yet, here’s why you’ll want to be part of our team:

We aren't just in the most beautiful city in the world (in our humble opinion), but a place where fun isn’t a 4-letter word:

• Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
• Time off is as important as hard work! Salaried employees are on a Flex PTO plan
• Generous holidays including a reduced schedule between Christmas and New Year’s
• We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
• Access to Flexible Spending Accounts Plan
• Matching traditional and Roth 401k
• Employee Assistance Program
• Supplemental tenure-based leave: self-care and family first
• Life Insurance
• Legal Assistance plan
• Pet Insurance discount through the ASPCA
• A killer culture with team members who have your back!
• In-person and virtual connection points for culture building and team members who have your back!

 

Compensation: $110,000-$140,000 DOE

COME AS YOU ARE:
Your gender, your gods, your skin tone, and who you love don’t make a difference here. We’re all about building a team where talent shines and uniqueness is respected. At Local Hero we hire based on smarts, skills, experience, and potential—nothing else. Whoever you are and wherever you come from, if you’re great at what you do, we want to hear from you!

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