AZX logo
AZX

Critical Industry AI Transformation

Client Engagement Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 1-10Since 2024H1B No SponsorCompany SiteLinkedIn

Location

Washington

Posted

2 days ago

Salary

$130K - $160K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSAzureCloudGoogle Cloud Platform

Job Description

• Lead client engagements from initiation through delivery and post-launch support, ensuring measurable outcomes and client satisfaction • Build trust and confidence with clients by acting as a strategic partner and ensuring effective deployment of solutions • Facilitate workshops (AI perspective, initiatives, strategy) and translate outcomes into structured plans of action • Coordinate software design and implementation processes, aligning engineering, AI specialists, and client stakeholders • Establish and maintain project standards, documentation, and repeatable processes to improve efficiency • Identify risks, manage dependencies, and ensure timely delivery of milestones • Provide clear communication and reporting to both clients and internal stakeholders • Contribute to building AZX’s project management practices as we scale

Job Requirements

  • 5 to 10+ years of project, program, and/or product management experience leading technology initiatives with mid- to large-size customers
  • Domain expertise in one or more critical industries we serve (energy, utilities, real estate, logistics, climate, or infrastructure) with an understanding of their unique data, regulatory, and operational challenges
  • Proven track record of delivering custom-built software and data solutions (not just SaaS deployments) with measurable business impact
  • Hands-on experience working with or deploying AI, machine learning, or advanced analytics solutions, with the ability to translate between technical and business stakeholders
  • Strong technical literacy with the capability to engage deeply with engineers on topics like system architecture, APIs, data pipelines, and ML model deployment while maintaining strategic oversight
  • Demonstrated success managing complex, multi-stakeholder initiatives in environments of ambiguity and rapid change
  • Familiarity with cloud-native environments (AWS, GCP, or Azure), CI/CD pipelines, and modern software development practices
  • Proficiency in project management methodologies and tools (Agile, Kanban, Jira, Asana, etc.), with the judgment to adapt process to the situation
  • Excellent communication, facilitation, and problem-solving skills with the proven ability to distill complexity, surface risks, and drive clear decision-making
  • Bachelor’s degree in Business, Operations, Critical Industries (Environmental), or similar; advanced degree a plus

Benefits

  • Competitive early-stage startup compensation (based on capabilities, experience, and location)
  • Bonus eligibility
  • Health insurance with meaningful coverage for dependents
  • Flexible paid time off
  • Equity
  • Fully remote culture with a cluster of teammates in Seattle
  • Training and learning opportunities
  • Be part of a fast-growing, profitable, mission-driven company with industry leading clients tackling the massive opportunity of AI transformation in critical industries

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