• Engage with customer Clinical Scientists, Clinical Operations, Data Management, Biostatisticians, Medical Writers, and Project/Program Managers through participation as a CSS representative in study team meetings to understand key components of their clinical study and support them in successful use of the Faro Health Platform • Conduct modeling of studies in the Faro Study Designer for customers, sales demos and delegate and provide guidance of study modeling and other clinical tasks to junior team members • Own the management and ongoing expansion of a high-quality public study library • Work closely with customer users to provide instruction on clinical application of the study designer and explanation of steps taken to accomplish a design in the Faro Health Platform, with the Product Experience team • Support customer relationships while working closely with Customer Strategy from implementation through deployment and beyond to ensure customer success and promote adoption • Work closely with Clinical Data Solutions to provide feedback and support with maintenance of the assessments/ measurements library • Work closely with Product Management to provide user feedback for feature optimization • Contribute to feature development and evaluation through research and modeling of clinical trials in the Faro platform • Work closely with Product Experience to provide clinical expertise for the development of training materials • Ability to travel up to 50% to customer sites and to the office for team meetings, as needed