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OSC Global

One Global Partner. Infinite IT and Cyber Solutions.

Network Operations Analyst

Location

United States

Posted

8 hours ago

Salary

Not specified

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

• Perform network monitoring, reporting, and facilitate recovery from degraded or failed services in support of the US Government customer’s Network Operations Center (NOC) and Service Monitoring Center (SMC) • Provide technical support for incident response, service degradations, outages, and other service interruptions • Investigate and troubleshoot hardware and software problems related to monitoring tools • Plan, brief, and execute efficient Authorized Service Interruptions (ASI) with minimized impact to daily operations • Monitor and support performance of critical infrastructure, including network, storage, database, Mainframe, and other components and services • Manage service or infrastructure outages or degradations via ticket creation and coordination with Help Desk, technical Subject Matter Experts, or support agencies for recovery • Open, manage, and close service status flags for outage or server degradations • Maintain ongoing monitoring and communication of service flags through phone, email, and other means • Investigate and document recovery and root cause of outages • Support and maintain monitoring tools, researching, and testing improvements for recommendation and implementation • Create and update documentation needed to configure, operate, and recover monitoring tools and capabilities, Common Operating Procedures (COP), and other processes

Job Requirements

  • High School Diploma or equivalent
  • Demonstrated experience using systems, troubleshooting issues, monitoring data and supporting operational processes
  • Must be US citizen
  • Must be able to obtain a secret security clearance
  • Must be able to pass pre-employment background check
  • Two or more years' experience in Network Operations (preferred)
  • CCNP Certification (preferred)
  • Valid Security+ Certification (preferred)
  • Active secret security clearance or higher (preferred)

Benefits

  • Paid holidays
  • Paid time off
  • 401K with employer match
  • Dental insurance
  • Vision insurance
  • Health insurance plans
  • Life and disability benefits

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