Role Description

As the manager of the Corrections & Refunds unit, you will bring a human centered approach to a team environment as you manage record corrections, updates, and refunds for our Driver and Vehicle Records program. In this role, you will serve an 18-person team who are tasked with protecting the accuracy and integrity of driver and vehicle records for the residents of Washington State.

Your day-to-day duties could include:

• Workload management and support
• Resource allocation
• Process improvement
• Developing policies and practices related to program changes
• Drafting official correspondence, justifications, briefs, and other official forms of communication
• Understanding priorities and communicating effectively in high stress situations
• Using leadership skills to explain and document the “why” behind your actions and decisions
• Challenging yourself mentally and emotionally
• Helping others be the best version of themselves

Some of what you will do:

• Manage team performance, culture, and morale in a dynamic work environment
• Support, coach, direct, and train the unit supervisors
• Track and analyze unit statistics to identify workload trends
• Participate in projects and work groups to identify, reduce, and eliminate barriers to customer access of unit services
• Review and engage in process improvement efforts
• Review and analyze new state statutes, federal regulations, and rules

Qualifications

• Eight (8) years of experience in a management, administrative, or technical role supporting programs that regulate or license individuals or businesses or ensure compliance with regulations
• Up to four (4) years of relevant education may substitute year for year for experience
• Experience must include:
• Four (4) years of supervisory experience
• One (1) year of experience managing or navigating teams through organizational change
• One (1) year of experience researching, analyzing, and making recommendations on policies, procedures, laws, rules, or other written documentation related to business operations
• One (1) year of experience writing formal documents which could include reports, essays, opinions, briefs, arguments, justifications, recommendations, and any other forms of official written communication
• One (1) year of experience using Microsoft Suite office products including Excel, Word, One Note, Outlook, and Teams
• Six (6) months of experience working directly with business partners, individuals, and other interest groups responding appropriately to their questions or concerns
• The ability to:
• Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions
• Promote and support a respectful, equitable, and inclusive workplace for all employees
• Promote and support respectful, equitable, and inclusive delivery of services to customers
• Take action to learn and grow
• Take action to meet the needs of others

Requirements

• Prior to a new hire, pre-employment screening, including criminal record history, will be conducted
• Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position
• DOL is committed to the full inclusion of all qualified individuals and will take steps to ensure that people with disabilities are provided reasonable accommodations

Benefits

• Join us in changing the way government delivers services
• Help build a legacy of commitment to and excellence in diversity, equity, and inclusion

Company Description

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.