• Oversee incident management and resolution processes for Workday, ensuring timely response and minimal disruption. • Manage routine maintenance, patching, and system updates to maintain performance and security. • Monitor system performance and proactively address issues to ensure high availability and reliability. • Coordinate vendor support and manage service level agreements (SLAs) to ensure accountability and responsiveness. • Lead and mentor Workday analysts, fostering a collaborative and high-performance culture. • Provide ongoing training and development opportunities to keep team skills current. • Conduct performance evaluations and provide feedback to team members to support their growth. • Identify and address skill gaps within the team, providing training and development opportunities as needed. • Develop and implement strategic plans for Workday application services that align with organizational goals. • Lead the execution of strategic initiatives to enhance Workday performance and support. • Ensure alignment of Workday services with business objectives and priorities. • Support governance processes and maintain an accurate inventory of Workday-related applications. • Effectively manage backlog of tasks in JIRA and consistently provide updates, status, timeline, risk and/or challenges to appropriate stakeholders. • Manage small to medium projects as needed. • Drive innovation in Workday application services by exploring new technologies and methodologies. • Implement continuous improvement initiatives to enhance application support processes and practices. • Encourage a culture of innovation and creativity within the team. • Build and maintain strong relationships with key stakeholders to understand their needs and expectations. • Act as a liaison between the Workday support team and stakeholders, ensuring clear and effective communication. • Gather feedback from stakeholders to inform improvements in Workday services. • Provide regular updates to the Senior Manager, Application Services and other senior leaders on the status of Workday application services. • Identify and mitigate risks related to Workday support and administration. • Ensure compliance with regulatory requirements and organizational policies. • Develop and implement risk management strategies to protect Workday services. • Prepare for and manage audits related to application compliance and data security. • Develop and maintain performance metrics and KPIs to monitor the health of Workday application services. • Provide regular reports to senior leadership on application performance and support activities. • Use data-driven insights to inform decision-making and drive improvements. • Allocate resources effectively to ensure the successful delivery of Workday application services. • Manage budgets and ensure cost-effective use of resources. • Balance competing priorities and adjust resource allocation as needed. • Ensure a customer-centric approach to Workday support, prioritizing user satisfaction. • Address user concerns and issues promptly and effectively. • Implement feedback mechanisms to gather user input and improve Workday services. • Stay current with industry trends and best practices in Workday support and administration. • Provide thought leadership on the adoption of new technologies and methodologies. • Lead the implementation of new tools and technologies to enhance Workday services.