• Developing and maintaining DLP customer success processes and materials. • Serving as the primary technical expert on the Cyera DLP Platform, demonstrating in-depth knowledge and expertise. • Mentoring the CS organization members, sharing your expertise and assisting in their professional development. • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. • Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences. • Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives. • Driving customer adoption at scale through effective onboarding and training processes. • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach. • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators. • Collaborating with customers to develop joint success plans. • Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement. • Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development. • Speaking to the product’s vision and future capabilities.