• Establish rapport and trust with constituents to initiate a supportive, person-centered relationship • Assess individual needs and guide constituents to the most appropriate staff member, service, or resource • Provide accurate information about Multiple Sclerosis as well as Society programs, events, and services • Connect constituents with MS Navigators for ongoing support and goal achievement • Collaborate with healthcare providers to create seamless experiences for shared clients • Ensure equitable access to educational and support resources, regardless of technical ability • Respond to acute situations with sound judgment, connecting individuals to internal or external crisis support as needed • Maintain healthy boundaries while remaining present and empathetic in all interactions • Stay current with industry trends and Society developments to align with best practices • Support innovation and outreach by engaging volunteers and modeling essential work functions across the organization