Role Description

We’re excited to be recruiting a Team Performance Lead to support the successful delivery of the Health Assessment Advisory Service (HAAS) contract within Ingeus. This is an excellent opportunity for a confident people manager to step into a pivotal operational leadership role.

You’ll oversee and motivate a team of Clinical Performance Leads, Healthcare Professionals (HCPs), and/or AC Administrators, ensuring consistent performance and a high-quality experience for customers using our assessment services. Although not a clinical role, your leadership will underpin the smooth running of our Assessment Centre and the quality of our HAAS service delivery.

Our hybrid model offers the ideal blend of office connection and home‑working flexibility, with no more than three days required on site each week.

What You’ll Be Doing

• Leading and supporting a team of HCPs and/or AC Administrators to achieve daily output and quality targets
• Coaching, mentoring, and performance managing staff to drive continuous improvement
• Monitoring, analysing, and reporting productivity and quality data to the AC Manager
• Allocating and overseeing workloads to maintain a seamless operational flow
• Managing operational concerns, resolving issues, and escalating where required
• Partnering with Clinical Performance Leads to escalate and close clinical queries
• Supporting employee development and contributing to a positive team culture
• Proactively managing absence to ensure strong service continuity
• Embedding best practice across the team in alignment with HAAS contract expectations
• Taking on ad hoc responsibilities to support the centre as needed

Qualifications

• Demonstrable supervisory or team leadership experience
• Strong communication and collaboration skills
• Ability to balance people leadership with performance targets
• Professional, adaptable, and solutions-focused approach
• Highly organised, with the ability to maintain high-quality standards
• Experience in an assessment centre or operational environment is desirable but not essential

Benefits

• Joining a supportive, collaborative leadership team within Ingeus
• Opportunity to make a tangible impact and grow your leadership capability
• Support a team committed to helping others